Lockdown 2

We are still open for orders, enquiries and advice during Lockdown 2. We are available in store Monday - Friday 10:00 - 16:00 and our website is open for orders 24/7.

You can still place orders, make enquiries and ask for advice from home. Contact us at customerservice@dalephotographic.co.uk or on 0113 245 4256. If you have any special requirements please let us know.

For Click & Collect please order online and select Click & Collect in the check out. We will advise you when your order is ready for collection. ID will be required.

We are closely following government guidelines and have policies in place for the safety of our customers and staff. 

Our repairer is available for enquiries through our online form.

We would like to thank our customers for their continued support and patience in this time. At such time that the Lockdown is lifted we shall resume the following opening hours and In Store Measures. We hope to see you all very soon.

Best regards,

The Dale Photographic Team

COVID-19 In Store Measures

Opening Hours

Monday - Friday  10:00am - 16:00pm

Click & Collect

For Click & Collect please order online and select Click & Collect in the check out. We will advise you when your order is ready for collection. ID will be required.

Social Distancing

4 Customers will be allowed into the store at a time and will need to keep a safe distance from others. We ask customers to shop alone unless they need specific assistance. 

Face Coverings

Face coverings are required for customers and staff unless you have a medical exemption

Track & Trace

Customers must check in with the Track & Trace app.

Payments

Card and contactless payments are preferred. You can reserve items with a 10% deposit (T's & C's Apply)

Travel

We encourage customers and our staff to avoid public transport if at all possible, information on local car parks can be found here and the closest Bicycle Racks can be found here.

Repairs

Repairs can be dropped off in store any time, our repairer is only available in store on Mondays between 11:00 - 15:00 but can be contacted via our online form or at repairs@dalephotographic.co.uk 

Equipment tests

At this moment in time equipment tests are restricted in the interest of hygiene, we will endeavour to show products and give information as best we can.

Returns & Commission Sales

We are required to leave returned goods or items left for Commission Sale in a separate room for 72 hours to limit transition risk, we apologise for any inconvenience.

Ordering Online

Our online store is open 24/7. If you are self isolating or part of a vulnerable group you can leave delivery instructions for our couriers.

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Please note that these measures are temporary but will continue in line with government advice, we will be reviewing these measures over the coming weeks following further information from the government and customer feedback and may be subject to change. Failure to follow these policies or any abusive behaviour towards staff will result in us asking you to leave immediately.

For our full COVID 19 Measures please see below: 

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Dale Photographic COVID-19 Measures

Following Government guidelines we have implemented several measures in repose to COVID-19 to protect our customers and staff that will stay in place until further notice. We ask our customers to adhere to all rules for everyones safety, for any further information or suggestions on how to improve these measures please contact customerservice@dalephotographic.co.uk

In store policies:

Max capacity of 4 customers in the store

Face coverings are required for customers and staff unless you have a medical exemption

Customers must check in with Track & Trace

Card and contactless payments are preferred

Customers must use hand wash provided and endeavour to keep a safe distance from other customers and staff at all times

Failure to follow these policies or any abusive behaviour towards staff will result in us asking you to leave immediately

COVID-19 Measures

  1. Risk assessment and First Aid
  2. Cleaning, hand washing and hygiene procedures
  3. Working from home
  4. Social distancing measures
  5. Managing Transition Risk

1. Risk Assessment

The measures implemented by Dale Photographic in repose to COVID-19 have been included into an updated risk Assessment for our staff and customers.

First aid under social distancing

In an emergency, for example, an accident, fire or break-in, people do not have to stay 2m apart if it would be unsafe. 

People involved in the provision of assistance to others should pay particular attention to sanitation measures immediately afterwards including washing hands. 

2. Cleaning, hand washing and hygiene procedures

Daily cleaning will be conducted of the shop as well as regular cleaning of high touch zones such as door handles, card machine and good transfer points.

Hand sanitiser will be provided at multiple stations and entry/exit points for customers and staff.

Employees are to use hand sanitiser or wash hands with warm soapy water for 20 seconds at regular intervals or before any transfer of goods.

The employee bathroom will not be available to customers at this time.

The employee bathroom is to be kept clean with employees asked to close the toilet lid to aid hygiene.

At this time employees are not authorised to provide hot drinks to customers.

We ask that employees prepare their own food and drink individually and do not prepare food or drink for other employees.

At this time testing of equipment will be heavily restricted but we will endeavour to show goods from a safe distance and provide as much information as possible.

We will only be accepting card payments and ask customer to use contactless as much as possible. We can hold items for 24 hrs with deposit if the customer needs to make arrangements for card payments.

Face coverings are required to be worn by customers in the store at all times. Staff are required to wear a face covering in areas that are open to the public and where they come or are likely to come within close contact of a member of the public. Unless the person in question has a medical exemption.

Face Coverings:

  • Wash your hands thoroughly with soap and water for 20 seconds or use hand sanitiser before putting a face covering on, and after removing it.
  • When wearing a face covering, avoid touching your face or face covering, as you could contaminate them with germs from your hands.
  • Change your face covering if it becomes damp or if you’ve touched it.
  • Continue to wash your hands regularly.
  • Change and wash your face covering daily.
  • If the material is washable, wash in line with manufacturer’s instructions. If it’s not washable, dispose of it carefully in your usual waste.
  • Practise social distancing wherever possible.

3. Working from home

Any work that can be conducted from home to protect staff and limit transition risk will be done do.

We will ask administrative staff to work from home and absorb administrative responsibilities to allow floor staff to serve customers.

Some emails including customer service may be conducted from home and so apologise if there is a delay if information is needed form the physical store.

Our repairer Stuart will be in store only on Mondays to handle enquiries remotely and collect repairs but will have no interaction with customers to lesson transition risk.

4. Social distancing measures

Only 4 customers will be permitted into the store at any time.

We encourage customers to shop alone where possible, unless you require specific assistance.

We will remind customers who are accompanied by children that they are responsible for supervising them at all times and should follow social distancing guidelines.

When at capacity we will ask customers to queue outside in the designated area and to keep a 2m distance from other customers.

When you arrive we will ask you to ring the bell at the front door and either await instructions or join the queue.

When a queue has formed we ask that customers be considerate with their time so we can serve all customers in good time.

Our shop floor has been reorganised to free up space with repeating 2m guides to aid social distancing and ask all customers to adhere to this at all times. 

Flyers, magazines and any non essential items have been removed but we will provide the information online or via email as much as possible.

We could ask that customers avoid handling products whilst browsing wherever possible.

We will assign work stations and areas wherever possible to keep employees distance from each other.

We will stagger arrival times, break times and lunch breaks for employees.

We would encourage customers and staff to avoid public transport if at all possible, information on local car parks can be found here and the closest Bicycle Racks can be found here.

Publicise local car parks bike locks to help customers avoid public transport. 

Transfer zones will be set up for the transfer of goods with hand sanitiser available to use after every transaction.

Returned goods as well as Commission Sales and Part Exchange goods need to be cleaned or left in a separate room for 72 hours before handling so there may be delays.

Our repairer will be in store on Mondays to collect repairs and handle enquiries but will not be seeing customers face to face to lesson transition risk. Repairs can be dropped off at any time during the week or posted to us via an insured courier. 

5. Managing Transition Risk

We will attempt to limit transition risk as much as possible, the size of our store and staff areas limits this at times, we will be conducting the following:

  • Adjusting shifts so staff work with same colleagues to lesson risk.
  • Administrative staff and our repairer will not have face to face interaction with customers.
  • Small spaces will be used as ‘hot areas’ where only 1 member of staff is permitted though this may not be possible at all times. 
  • Our kitchen will only allow 1 staff member and staff are required to make their own food and drink.